Customer Care : Really?


How many of us hate customer care reps? *raises hands*

I was pretty nasty to one today and felt quite smug about it. 

“Stupid Idiots”, i muttered to myself. Then i thought about it for a minute more and felt a little guilty. It must be a really tough job – calling up people and asking them to talk to you. I’ve done a lot of cold calling in my job and let me tell you…it is not and i repeat, NOT one of my favourite activities. In fact, i quite loathe it. 

I believe all customer care related work should get automated…i mean if its just a machine talking then one need not get too offended – right? Or even the machine would not really care.

I don’t like being nasty to people who work in  BPO’s…but sometimes it can be a bit annoying. Especially when they keep on calling you over and over again to sell insurance. In broken english. I don’t mean to get on a high horse or something but right when i am smack bang in the middle of making an important presentation, they message/call.

“Excooos me madam, do you has time to talk?”

“No, i don’t, **** off”.

Well, that’s what i want to say most of the time. But i end up just cutting the call most of the time. Rude, isn’t it? But i really don’t have time to talk to someone selling insurance.

Especially when i am covered.

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Sigh.

But really, one should be nice to them. Like they say, what goes around comes around – and it must be a very frustrating job…requiring a lot of patience.

So i have resolved never to be rude to any of them again.

Amen!

 

 

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2 thoughts on “Customer Care : Really?

  1. Why do you answer if you are in the middle of something else? Pull up the phone, see it’s a number your phone doesn’t recognize, and put your phone away. If it’s important, they’ll leave a message!

    I often feel bad for the people on the other end of the phone trying to sell me something, and I try not to be rude to them. However, after I’ve said I’m not interested once and they try to spin that around and present their sales pitch in a different manner I will hang up on them. They tried, I said no thanks, time to let it go and move on.

    1. Thats because i get a loooot of calls from a lot of clients and they usually call from unknown numbers. :(
      But i got your point, yeah.

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